terms and conditions
United Synagogue- Tribe Terms and conditions
Booking Terms & Conditions
These Booking Terms and Conditions, together with our privacy policy and, where your programme is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with [United Synagogue/Tribe] of [305 Ballards Lane, London N12 8GB], (“we” or “us”).
Please read them carefully as they set out our respective rights and obligations. In these Booking Terms and Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
Booking and Paying for your Arrangements
A booking is made with us when;
a) you have completed the booking form and the medical form
b) you pay us a deposit (or full payment if you are booking within 60 days [LG1] of departure)
c) subsequently, you receive a confirmation of booking from a member of the Tribe team
If your application is refused, a full refund will be given.
We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.
The balance of the cost of your arrangements (including any applicable surcharge) is due as per the online payment schedule displayed while booking. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable.
Accuracy
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
Insurance
The United Synagogue purchases travel insurance on behalf of participants and leaders for relevant trips. If you wish, you may purchase additional personal travel insurance. You should be satisfied that your insurance is appropriate for the trip that you have booked and that it fully covers all your personal requirements. Please note the United Synagogue does not cover for loss or theft of money, personal electronic items/phones brought on programmes. These are at the participants own risk
Pricing
We reserve the right to amend the price of unsold programmes at any time and correct errors in the prices of confirmed programme.
The price of your confirmed programme is subject at all times to variations in:
Such variations could include but are not limited to cost changes which are part of our contracts with transport providers and any other suppliers.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements.
You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another programme if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements.
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your programme go down due to the changes mentioned above, by more than 2% of your confirmed programme cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed programme within 30 days of your departure nor will refunds be paid during this period.
Jurisdiction and Applicable Law
These Booking Terms and Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.
Cutting Your Programme Short
If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your programme and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your programme not completed, or be liable for any associated costs you may incur.
Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Changes by You
If you wish to change any part of your booked arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change.
Where we can meet a request, all changes will be subject to payment of an administration fee of £50 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
A cancellation fee may be payable. If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given. An administration fee will be charged, details available upon request.
Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Data protection and privacy
By making a booking you consent to the processing and transfer of medical and personal data outside the EEA pursuant to the Data Protection Act 1998.
We and our associated organisations or parent companies may process and/or transfer to a third party for processing (in accordance with paragraphs below) the data which is disclosed in the booking form and the Medical Form.
Medical Data
You agree that we and our associated organisations or parent companies may process the medical information provided by you for the purposes of:
Religious information
You agree that we and our associated organisations or parent companies may process the religious information provided by you for the following purposes:
Other Personal Data
You agree that all other personal data other than medical or religious information disclosed by you may be used for the following purposes by us, our suppliers or our associated organisations or parent companies:
Transfer of Data to Tour Operators and suppliers
Personal Data are always transferred on terms of confidentiality and for the limited purpose of helping to ensure the your safe and comfortable trip and participation in the programme. You’re acknowledgment that your express consent to such transfer is required and that it is a term of these Terms and Conditions that you give such consent.
Publicity
By making a booking, you consent that we can, in any promotional materials prepared by us or by our suppliers, include video footage, photograph, or likeness of you and any comments (whether written or oral) that you made regarding the programme.
If you do not wish to consent to this you should contact us.
Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid.
These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.
Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Special Requests
Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.
The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
We do not accept bookings that are conditional upon any special request being met.
Disabilities and Medical Problems
We are not a specialist disabled tour company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, you must provide us with full details on the medical form before we confirm your booking so that we can advise you as to the suitability of your programme. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the programme. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Medical information
Medical Information refers to all medical conditions including, as examples, physical, psychiatric, psychological, optical, dental etc.
Completing, signing and submitting the medical form is an integral part of the application process. No application will be accepted by us without the submission of the fully completed medical form.
Changes to medical information need to be put in writing to the Tribe office before the start of the programme; stating the name of the participant, which programme they are attending and what changes need to be updated since the original submission of the medical form.
By making a booking, you agree that all medication (prescribed or over the counter) will be handed in to the medic/first aider on the programme; to be dispensed when necessary. Failure to disclose medication being taken on the medical form and failure to hand in medication could result on removal from the programme.
We reserve the right to:
By signing the medical form you agree and acknowledge
You have read and understood the medical form and answered the questions honestly, completely and accurately and assume all responsibilities in connection therewith;
All relevant information (including all pre-existing medical conditions) has been included with appropriate details;
That any failure to disclose medical information or the disclosure of inaccurate or misleading medical information will be grounds for rejection or dismissal from the programme.
That supplementary medical insurance has been purchased to cover any pre-existing medical condition;
That in the circumstances where you have not had the relevant immunisations and do not give prior consent to receive them whilst in a visiting country, in the event of medical need, then you may be rejected from the programme.
Complaints
We make every effort to ensure that your arrangements run smoothly but if you do have a problem during your programme, please inform the relevant supplier immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us on 020 8343 5656. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at United Synagogue/Tribe, 305 Ballards Lane, London N12 8GB or by e-mail to info@tribeuk.com within 28 days of the end of your stay, giving your booking reference and all other relevant information.
Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
Please note that we do not offer an Alternative Dispute Resolution service. You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.
Our Liability
We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation.
The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your programme. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where you or your party has not received any benefit at all from your booking.
Claims in respect of international travel by air, sea and rail, or any stay in a hotel
The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our literature. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Excursions
Excursions or other arrangements or trips that you may choose to book or pay for whilst you are taking part in your programme are not part of your contracted arrangements with us. For any excursion or other trip that you book, your contract will be with the operator of the excursion or trip and not with us. We are not responsible for the provision of the excursion or trip or for anything that happens during the course of its provision by the operator.
Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. (See clause 10).
Delays, Missed Transport Arrangements and other Travel Information
If you or any member of your party miss your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
The Package Travel (etc.) Regulations 1992 provide that in the event that you experience difficulty on the occurrence of circumstances described in clauses 14 (2) (a) (b) (c) or (d) of these booking conditions, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
Please note the existence of a “Community list” (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
Booking Terms & Conditions
These Booking Terms and Conditions, together with our privacy policy and, where your programme is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with [United Synagogue/Tribe] of [305 Ballards Lane, London N12 8GB], (“we” or “us”).
Please read them carefully as they set out our respective rights and obligations. In these Booking Terms and Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
- He/she is over 16 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- He/she (or guardian when under the age of 18) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Booking and Paying for your Arrangements
A booking is made with us when;
a) you have completed the booking form and the medical form
b) you pay us a deposit (or full payment if you are booking within 60 days [LG1] of departure)
c) subsequently, you receive a confirmation of booking from a member of the Tribe team
If your application is refused, a full refund will be given.
We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.
The balance of the cost of your arrangements (including any applicable surcharge) is due as per the online payment schedule displayed while booking. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable.
Accuracy
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
Insurance
The United Synagogue purchases travel insurance on behalf of participants and leaders for relevant trips. If you wish, you may purchase additional personal travel insurance. You should be satisfied that your insurance is appropriate for the trip that you have booked and that it fully covers all your personal requirements. Please note the United Synagogue does not cover for loss or theft of money, personal electronic items/phones brought on programmes. These are at the participants own risk
Pricing
We reserve the right to amend the price of unsold programmes at any time and correct errors in the prices of confirmed programme.
The price of your confirmed programme is subject at all times to variations in:
- Transportation costs, including the cost of fuel; or
- Dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
- The exchange rates used to calculate your arrangements.
Such variations could include but are not limited to cost changes which are part of our contracts with transport providers and any other suppliers.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements.
You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another programme if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements.
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your programme go down due to the changes mentioned above, by more than 2% of your confirmed programme cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed programme within 30 days of your departure nor will refunds be paid during this period.
Jurisdiction and Applicable Law
These Booking Terms and Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.
Cutting Your Programme Short
If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your programme and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your programme not completed, or be liable for any associated costs you may incur.
Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Changes by You
If you wish to change any part of your booked arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change.
Where we can meet a request, all changes will be subject to payment of an administration fee of £50 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
A cancellation fee may be payable. If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given. An administration fee will be charged, details available upon request.
Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Data protection and privacy
By making a booking you consent to the processing and transfer of medical and personal data outside the EEA pursuant to the Data Protection Act 1998.
We and our associated organisations or parent companies may process and/or transfer to a third party for processing (in accordance with paragraphs below) the data which is disclosed in the booking form and the Medical Form.
Medical Data
You agree that we and our associated organisations or parent companies may process the medical information provided by you for the purposes of:
- Our or our suppliers’ insurance cover in respect of your participation which may include disclosing Medical Data to our or our suppliers’ insurance company both in the UK and abroad; and/or
- Providing assistance to emergency services in the UK or Europe in the event of an emergency during your involvement in the programme; and/or
- Our or our suppliers being consulted on welfare support needs in relation to medical or welfare support if needed; and/or
- Assisting our or our suppliers’ crisis management team that are on standby to deal with any issues that may arise whilst you are participating in the programme; and/or
Religious information
You agree that we and our associated organisations or parent companies may process the religious information provided by you for the following purposes:
- Research into statistical data which may be undertaken by us or our suppliers’; and/or
- Marketing of the programme which may be undertaken by us, our suppliers or our associated organisations or parent companies; and/or to place you in suitable accommodation; and/or
- Any other reasonable purpose.
Other Personal Data
You agree that all other personal data other than medical or religious information disclosed by you may be used for the following purposes by us, our suppliers or our associated organisations or parent companies:
- In the case of emergency personal data may be disclosed to third parties (including emergency services, aircraft assistants, medical teams and governmental or regulatory bodies in the UK, Europe and/or Israel); and/or
- Marketing of the programme; and/or
- Fundraising or future marketing of programmes; and/or
- To assess your suitability for the programme and the activities it entails; and/or
- General administration; and/or
- Advertising and marketing to donors and associated organisations; and/or
- Billing; and/or any other reasonable purpose.
Transfer of Data to Tour Operators and suppliers
Personal Data are always transferred on terms of confidentiality and for the limited purpose of helping to ensure the your safe and comfortable trip and participation in the programme. You’re acknowledgment that your express consent to such transfer is required and that it is a term of these Terms and Conditions that you give such consent.
Publicity
By making a booking, you consent that we can, in any promotional materials prepared by us or by our suppliers, include video footage, photograph, or likeness of you and any comments (whether written or oral) that you made regarding the programme.
If you do not wish to consent to this you should contact us.
Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid.
These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.
Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Special Requests
Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.
The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
We do not accept bookings that are conditional upon any special request being met.
Disabilities and Medical Problems
We are not a specialist disabled tour company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, you must provide us with full details on the medical form before we confirm your booking so that we can advise you as to the suitability of your programme. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the programme. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Medical information
Medical Information refers to all medical conditions including, as examples, physical, psychiatric, psychological, optical, dental etc.
Completing, signing and submitting the medical form is an integral part of the application process. No application will be accepted by us without the submission of the fully completed medical form.
Changes to medical information need to be put in writing to the Tribe office before the start of the programme; stating the name of the participant, which programme they are attending and what changes need to be updated since the original submission of the medical form.
By making a booking, you agree that all medication (prescribed or over the counter) will be handed in to the medic/first aider on the programme; to be dispensed when necessary. Failure to disclose medication being taken on the medical form and failure to hand in medication could result on removal from the programme.
We reserve the right to:
- Forward any forms to an independent medical practitioner for their professional opinion;
- Request additional information from a GP, counsellor, specialist doctor or other relevant medical professionals regarding information on the medical form;
- Request that doctors of our choosing contact your doctors directly if points of clarification are required;
- Request that you undergo an examination by an independent medical practitioner of our choice but at your expense;
- Request that you obtain your own medical insurance and sign disclaimers if the medical insurance company refuses to cover certain pre-existing conditions;
- Reject your application on medical grounds based on the recommendations of your or our doctor/specialist;
- Remove you from the programme should any undisclosed or not fully disclosed medical issue or condition become apparent;
- Reject applications should you not be up to date with current recommended vaccinations
By signing the medical form you agree and acknowledge
You have read and understood the medical form and answered the questions honestly, completely and accurately and assume all responsibilities in connection therewith;
All relevant information (including all pre-existing medical conditions) has been included with appropriate details;
That any failure to disclose medical information or the disclosure of inaccurate or misleading medical information will be grounds for rejection or dismissal from the programme.
That supplementary medical insurance has been purchased to cover any pre-existing medical condition;
That in the circumstances where you have not had the relevant immunisations and do not give prior consent to receive them whilst in a visiting country, in the event of medical need, then you may be rejected from the programme.
Complaints
We make every effort to ensure that your arrangements run smoothly but if you do have a problem during your programme, please inform the relevant supplier immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us on 020 8343 5656. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at United Synagogue/Tribe, 305 Ballards Lane, London N12 8GB or by e-mail to info@tribeuk.com within 28 days of the end of your stay, giving your booking reference and all other relevant information.
Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
Please note that we do not offer an Alternative Dispute Resolution service. You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.
Our Liability
We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation.
The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your programme. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
- The act(s) and/or omission(s) of the person(s) affected;
- The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
- Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
- An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
- Loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where you or your party has not received any benefit at all from your booking.
Claims in respect of international travel by air, sea and rail, or any stay in a hotel
The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our literature. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Excursions
Excursions or other arrangements or trips that you may choose to book or pay for whilst you are taking part in your programme are not part of your contracted arrangements with us. For any excursion or other trip that you book, your contract will be with the operator of the excursion or trip and not with us. We are not responsible for the provision of the excursion or trip or for anything that happens during the course of its provision by the operator.
Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. (See clause 10).
Delays, Missed Transport Arrangements and other Travel Information
If you or any member of your party miss your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
The Package Travel (etc.) Regulations 1992 provide that in the event that you experience difficulty on the occurrence of circumstances described in clauses 14 (2) (a) (b) (c) or (d) of these booking conditions, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
Please note the existence of a “Community list” (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.